Returns & Exchanges

Every item at Elf Swag is printed on demand, just for you. Because of that:

• No returns or exchanges for wrong size, color choice, or change of mind. Please check the size guide before ordering.
• Damaged, defective, misprinted, or wrong item? Contact us within 30 days of delivery with your order number and a clear photo. We'll send a free replacement, or a full refund if you'd rather. You don't need to send the item back.
• Lost package: if tracking hasn't updated for 7 business days, or it shows delivered but you can't find it, contact us and we'll replace it.
• Wrong address: we can't change an address once an order goes to print, about 1 hour after you order. Contact us right away if you made a mistake.
• Cancellations: contact us within 1 hour of ordering. After that it may already be in production.
• Approved refunds go back to your original payment method within 5–10 business days.